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Frequently Asked Questions

Finding  a counselor is a personal experience. At Resilience, you will discover the answers and learn the tools you need to help you on your healing journey. Seeking therapy is a brave first step in becoming a healthier and happier you. 

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What should I expect during the Initial Intake Session?

The Initial Intake session will look different than your following sessions. The session will be 70-90 minutes long and will have an additional fee for those who are self-pay. Before this first session, you will log into a secure client portal where you will enter your information and complete the online forms. We will go over the paperwork you filled out online during the session and discuss policies. The online forms you complete will allow us to learn about you and why you are seeking therapy. Your first session will be an opportunity for you to get to know your therapist, ask any additional questions, and share any further information. In addition, we will discuss your therapy goals and upcoming sessions. We now that starting something new can be uncomfortable. Our goal during the initial session will be to help you feel more at ease by creating an atmosphere in the office where you will feel welcomed and encouraged.

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What will my sessions look like, and how many sessions will I need?

 

Everybody's therapy goals are unique. Therefore, we will design a treatment plan specifically for your needs. A typical session is 50-55 minutes.

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Hours of availability

 

We currently have sessions available Tuesdays and Thursdays from 10:00 am-5:00 pm, Monday - Friday from 4:00-8:00 pm and Saturday mornings from 8:00-11:00 am.

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How much will my sessions cost?  

 

Services vary between $65-$150.

*Cash discounts are offered at the time of service.

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What are my payment options?

 

Cash, check, PayPal, and all major credit cards accepted.

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Do you accept insurance?

 

You may choose to bill insurance for therapy services. Services may be covered in full or part, depending on your coverage. Please contact your insurance company to determine what services are covered under your specific plan. Below is a list of questions you can ask your insurance company to understand your mental health benefits better:

  • Do I have mental health benefits?

  • Is this provider covered under my insurance?

  • What is my deductible and have I met it?

  • How many sessions per year are covered and at what rate?

  • Does my insurance company require pre-authorization?

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-Accepted Insurance Plans-

  • Aetna​

  • Medicaid

  • United Healthcare

  • Sunflower

  • BCBS

  • ProviDr's

  • Optum

  • Out of Network

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Cancellation Policy

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Please provide 24 hours of notice when canceling a session. There is no charge for sessions canceled 24 hours in advance. A no-show (failure to provide any notice) will be charged the full session fee. Cancellations within 24 hours will be charged a $50 cancellation fee. Please let me know if your cancellation is due to special circumstances. If you have private insurance or are cash pay, a credit card must be on file before your first session. This will be done through the secure Simple Practice portal. 

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We look forward to working with you and helping you achieve your goals. We would be happy to answer any other questions you may have. Please contact us by phone at:

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Jacqueline Milhon, LPC: (316) 768-7075

Lauren Dutcher, LPC (316) 867-9285

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